Refund & Cancellation Policy
Last updated: 26 October 2026
This policy explains refunds and cancellations for clinics, hospitals, labs, pharmacies, ambulance services and insurance advisors who pay Sehatsandhi — a listing fee, a lead fee, money added to a wallet, or an optional add-on such as WhatsApp messaging. Sehatsandhi is completely free for patients — they never pay us; section 11 explains who to ask about money paid to a clinic, pharmacy or ambulance.
1. Refund Eligibility — 3-Day Window
If you're not satisfied with the service, you may request a refund within 3 days of your listing being activated. Refunds are evaluated as per these terms and conditions, and processed once approved.
2. No Refund After Extended Use
Once our marketing and listing services have been in active use for a period of time — for example, a full month — no refund will be provided, regardless of the outcome or your satisfaction level at that point. The 3-day window in Section 1 is the only period during which a refund based on dissatisfaction can be requested.
3. Before Verification
If your registration is rejected during our verification process (for example, if we're unable to confirm your medical registration), any fee paid will be fully refunded, as this falls outside the standard refund window described above.
4. Premium/Featured Positioning
Premium positioning is billed for the period selected as per our current pricing terms, and is treated the same as standard listing fees for refund purposes — see Sections 1 and 2 above.
5. Service Non-Delivery
If we are unable to deliver the listing service due to a technical issue on our end for an extended period, we will either extend your listing period at no charge or provide a prorated refund for the affected time, at your choice — independent of the 3-day window above.
6. How to Request a Refund
Message us on WhatsApp or email us — the details are on our Contact page — along with your registered phone number and reason for the request. We aim to respond within 2 business days.
7. Processing Time
Approved refunds are processed within 7 business days to the original payment method.
8. Pharmacies and Ambulance Services
Pharmacies and ambulance services pay a listing fee like clinics, and sections 1 to 7 apply to it in the same way. Sehatsandhi takes no commission on medicine orders or trips, so there is nothing else to refund.
9. Insurance Advisors — Lead Fees
Insurance advisors list free. The lead fee is taken from your wallet only when you choose to accept a lead, and the amount is shown before you accept. A lead can be reported from the lead itself for one of four reasons only: a wrong or switched-off number, or a lead you already have from the same number — within 48 hours of accepting; the person says they never asked for insurance, or it is not health insurance or not your area — within 72 hours. A lead that was genuine but did not end in a policy (not interested, bought elsewhere, too costly) is not refunded. Some reports are decided at once from the record — a duplicate is checked against your earlier leads, and a wrong number is not accepted once you have marked that you spoke to the person. The rest are reviewed by us, usually within 2 business days. If the report is right, the fee goes back into your wallet; the lead's history shows the decision. Advisors who report an unusually high share of their leads may be asked for more detail, and repeated false reports can end a listing.
10. Money in Your Wallet
Money you add to your Sehatsandhi wallet is credit for lead fees and for the WhatsApp messages you send — broadcasts, prescriptions, bills and reports. Wallet top-ups are not refundable: the balance cannot be withdrawn or returned to a bank account or card, including when you close your account, and it does not expire while your account is open — you can keep using it for messages. The price of each kind of message is shown in your dashboard before you send. If a message you were charged for is not delivered, its charge is returned to your wallet automatically. The free messages that come with the WhatsApp add-on each month are not wallet money: they are used before your wallet, lapse at the end of each month, and cannot be carried over, withdrawn or refunded. On WhatsApp Pro, messages from your clinic’s own connected number are charged by Meta to your own card; Sehatsandhi does not charge or refund them. Pro’s automatic messages sent from the Sehatsandhi number are included in the Pro fee and are not taken from your wallet. The one exception: if we stop offering the WhatsApp service, or remove your listing for any reason other than a breach of our Terms, any unused balance is refunded to the original payment method within 7 business days — ask us through the Contact page.
11. Money Patients Pay to a Clinic, Pharmacy or Ambulance
Patients pay clinics, pharmacies and ambulance services directly, never Sehatsandhi. A refund of a consultation fee, of medicines delivered through a medicine order, or of an ambulance fare is decided and paid by that business. If you cannot reach them, or something went wrong, tell us through the Contact page ("A medicine order, ambulance or insurance request") and we will take it up with them.
12. Automatic Renewal
If you choose automatic renewal, we tell you before we charge for the next term, and you can switch it off at any time from your dashboard before the renewal date. If you do not choose it, we remind you before your plan ends and charge nothing.
13. Bills Issued by Your Clinic
Consultation bills, pharmacy bills and receipts that a clinic issues to its own patients through Sehatsandhi are between the patient and that clinic. A refund of a fee or of medicines is decided and paid by the clinic, which records it in its own books using our software — please ask the clinic directly.
Sehatsandhi is operated by NG Technologies
1743 Vishnu Garden, Jagadhri – 135003, Haryana, India
contact@sehatsandhi.com · Chat on WhatsApp · Call: +91 87087 18705
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